Reporting an Issue
SUSE customers with registered SUSE Linux Enterprise Server for SAP applications Ā 15 (SP4 or higher) or SUSE Linux Enterprise Server for SAP applications 16.0 distributions can report Trento issues either directly in the SUSE Customer Center or through the corresponding vendor, depending on their licensing model. Problems must be reported under SUSE Linux Enterprise Server for SAP applicationsĀ 15 and component trento.
When opening a support case for Trento, provide the relevant deployment option for Trento Server: Kubernetes, or systemd deployment.
In case of a Kubernetes deployment, provide the output of the Trento support script as explained in section [sec-trento-problemanalysis].
In case of a systemd deployment, provide the output of the Trento supportconfig plugin, as explained in section [sec-trento-problemanalysis].
For issues with a particular Trento Agent, or a component discovered by a particular Trento Agent, also provide the following:
-
status of the Trento Agent
-
journal of the Trento Agent
-
output of the command
supportconfigin the Trento Agent host. See https://documentation.suse.com/sles/html/SLES-all/cha-adm-support.html#sec-admsupport-cli for information on how to run this command from command line.